Hewlett Packard came to TechEmpower with the challenge of improving time-to-market of products into the channel and reducing support costs. They had a basic idea for providing their channel partners with small training snippets for new products and basic technologies that would be aimed specifically at quickly helping channel partners get up to speed on the technology.

They had an existing technology infrastructure for their channel partners and an existing support infrastructure. What they needed was a way for effective, seamless delivery and tracking of this content and an efficient way to create content.

Birth of the "Ed Channel":

From these requirements, TechEmpower worked closely with HP's team to define something called the "Ed Channel." It was a channel partner training infrastructure. It would allow channel partners to register their interest areas, push out training based on those interest areas, track all of this, and allow easy content development and integration.

TechEmpower was there to define what this could do and more importantly how it could be done from a technology standpoint but in a way that met budget and time constraints.

The results:

Using this infrastructure, HP has been able to improve time-to-market into the channel, provide a valued resource for channel partners and reduce support costs. As Richard Repucci, Manager Worldwide Customer Education puts it, "The Ed Channel is a real success story at HP. And it continues to be the right answer for our needs four years later."